Terms & Conditions

Effective Date: June 4th, 2026
Last Updated: June 4th, 2026

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1. INTRODUCTION

Welcome to Tijili Benoa (“Hotel”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website (www.tijilihotels.com/tijili-benoa), our mobile applications, and your stay, bookings, events, dining, and other services at Tijili Benoa (located at Jl. Pratama No.62, Tanjung Benoa, South Kuta, Badung, Bali).

By accessing our website, making a reservation, or checking into our hotel, you (“Guest”, “you”, “your”) agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not proceed with your booking or stay.

These Terms apply to all guests, visitors, contractors, and event attendees at Tijili Benoa.

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2. DEFINITIONS

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3. BOOKING AND RESERVATION

3.1 How to Book

Bookings may be made via:

• Our official website: www.tijilihotels.com/tijili-benoa

• Direct email: info.benoa@tijilihotels.com

• WhatsApp: +62 811-2550-2500

• Phone: +62 361 472 8900

3.2 Booking Confirmation

• A booking is confirmed only after you receive a written confirmation (email or WhatsApp) from us.

• For online bookings, confirmation is automatic upon completion of payment (if required) or submission of credit card details.

3.3 Accuracy of Information

You are responsible for providing accurate and complete information at the time of booking, including:

• Full name of all guests (as per passport/ID);

• Valid contact information (email, phone, WhatsApp);

• Arrival and departure dates;

• Number of adults and children (with ages);

• Special requests (dietary, accessibility, etc.).

Any inaccurate information may result in cancellation or additional charges.

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4. PAYMENT, DEPOSITS, AND PRICING

4.1 Room Rates

• All room rates are quoted in Indonesian Rupiah (IDR) unless otherwise stated.

• Rates are subject to 10% government tax, 11% service charge, and any applicable levies (e.g., tourism levy) as required by Balinese or Indonesian regulations.

• Rates are valid for the specific dates and room category booked. Any changes to dates or room type may affect the rate.

4.2 Deposit Policy

4.3 Payment Methods

We accept:

• Credit cards: Visa, Mastercard, American Express, JCB

• Bank transfer to Tijili Benoa’s designated account

• Cash (IDR) at check-in/check-out

4.4 Credit Card Security

Your credit card information is processed through PCI DSS-compliant payment gateways. We do not store full credit card numbers.

4.5 Price Errors

In the event of a clearly incorrect price (e.g., technical error), we reserve the right to cancel the booking and offer you a full refund or the correct rate.

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5. CHECK-IN AND CHECK-OUT

Identification: All guests aged 18 and above must present a valid passport (foreign nationals) or KTP (Indonesian citizens) at check-in. Copies will be retained for legal and security purposes (in compliance with Indonesian immigration and hotel laws).

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6. CANCELLATION AND NO-SHOW

6.1 Standard Cancellation Policy (Flexible Rate)

• Cancellation more than 7 days before arrival: Free of charge.

• Cancellation 3 to 7 days before arrival: 50% of total booking value.

• Cancellation less than 3 days before arrival: 100% of total booking value.

• No-show: 100% of total booking value charged.

6.2 Non-Refundable Rates (Advance Purchase)

• Full prepayment is required at time of booking.

• Cancellations, modifications, or no-shows are non-refundable.

6.3 Packages and Promotions

• Cancellation policies for specific packages (e.g., PayDay Flash Sale, Anniversary Sale, Long Stay) are stated in the package terms. In case of conflict, package-specific terms prevail.

6.4 Group Bookings (5+ rooms)

• Deposits are non-refundable.

• Final rooming list and any reductions due at least 30 days before arrival. Reductions after that date may incur charges.

6.5 Events, Weddings, and Meetings

• Deposits are non-refundable.

• Cancellation charges apply as per the event contract:

  • 90+ days before event: loss of deposit only

  • 60–89 days: 50% of total event cost

  • 30–59 days: 75% of total event cost

  • Less than 30 days: 100% of total event cost

6.6 How to Cancel

Cancellations must be made in writing to:

• Email: info.benoa@tijilihotels.com

• WhatsApp: +62 811-2550-2500

Phone cancellations are not accepted unless confirmed in writing.

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7. CHILDREN AND EXTRA BED POLICY

Maximum occupancy per room is 3 adults or 2 adults + 2 children (under 12).

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8. GUEST CONDUCT AND RESPONSIBILITIES

8.1 General Conduct

• You are expected to behave respectfully toward our staff, other guests, and the property.

• Loud, disruptive, or illegal behavior may result in eviction without refund.

• No smoking inside rooms (including on balconies). Smoking is permitted only in designated outdoor areas. A cleaning fee of IDR 2,000,000 will be charged for violations.

8.2 Damage to Property

You are liable for any loss or damage to hotel property (including furniture, linens, towels, electronic equipment, and artwork) caused by you or your guests. Charges will be applied to your credit card or billed directly.

8.3 Lost Property

• Found items will be kept for 90 days. After that, unclaimed items will be disposed of or donated.

• We are not responsible for valuables left unattended in public areas. Please use the in-room safe deposit box.

8.4 Visitation and Outside Guests

• Outside visitors are permitted only in public areas (restaurant, lobby, pool) with prior notification to the front desk.

• Overnight visitors not registered at check-in will be charged an extra person fee.

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9. FACILITIES AND ACTIVITIES

9.1 Swimming Pool

• Pool hours: 07:00 – 22:00 daily.

• No glassware, outside food/drinks, or diving permitted.

• Children under 12 must be accompanied by an adult at all times.

9.2 Kids Club

• Hours: 08:00 – 20:00 daily.

• Children must be signed in and out by a parent/guardian.

• We are not responsible for unsupervised children.

9.3 Gym

• Hours: 06:00 – 22:00 daily.

• Users must be at least 16 years old (or accompanied by a parent/guardian).

9.4 Spa

• Operating hours: 10:00 – 22:00.

• Advance booking is required.

• Cancellations within 2 hours of appointment incur 50% charge.

9.5 Buggy Shuttle (Free)

• Shuttle service to nearby attractions (beach clubs, water sports center) is available on a scheduled basis.

• Service is subject to availability and may not be available during peak occupancy.

9.6 Beach Access

• The hotel provides direct access to Tanjung Benoa beach.

• Beach activities (water sports, banana boat, jet ski, etc.) are operated by third-party vendors. The hotel is not liable for injuries or losses arising from third-party activities.

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10. DINING AND BEVERAGE POLICIES

10.1 Restaurant Hours

• Kakatua Café: Breakfast 07:00–10:30, Lunch 12:00–15:00, Dinner 18:00–22:00

• Warung Bamboo: Lunch 12:00–15:00, Dinner 18:00–22:00

• Sea Breeze Rooftop Pool Bar: 10:00–22:00 (beverages only)

10.2 Outside Food and Beverage

• Outside food and beverages are not permitted in restaurants or pool areas.

• A corkage fee of IDR 200,000 per bottle applies for wine or spirits brought from outside and consumed in our restaurants.

10.3 All-Inclusive Package Rules (If Applicable)

• All-inclusive meals and beverages are only valid at designated outlets (Warung Bamboo, Kakatua Café, Sea Breeze).

• Room service and mini-bar items are not included.

• Buffet is only available when minimum 30 guests are present; otherwise à la carte will be served.

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11. EVENTS, WEDDINGS, AND MEETINGS

11.1 Booking and Contracts

All events require a signed Event Contract and payment of deposit (50%) to secure the date.

11.2 Outside Vendors

• You may bring external vendors (e.g., photographers, florists) only with prior written approval from our events team.

• An additional vendor fee of IDR 1,000,000 may apply for non-preferred vendors.

11.3 Venue Capacity

• Main Beach Venue: Maximum 150 persons (seated) / 250 persons (standing)

• Meeting Room: Maximum 30 persons

• Restaurant (full buyout): Maximum 100 persons

11.4 Noise and Timing

• Events with live music or amplified sound must end by 22:00 WITA.

• Weddings or parties beyond 22:00 require prior approval (additional fees may apply).

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12. PARKING

• Free parking is available for hotel guests (1 car per room, subject to availability).

• The hotel is not responsible for theft, damage, or loss of vehicles or personal belongings left in vehicles.

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13. FORCE MAJEURE

Neither party shall be liable for failure or delay in performance due to Force Majeure events, including but not limited to:

• Natural disasters (earthquakes, floods, volcanic eruptions, tsunamis);

• Pandemics, epidemics, or government-imposed travel restrictions;

• War, terrorism, civil unrest;

• Strikes or labor disputes;

• Extreme weather affecting travel to/from Bali.

In such cases:

• The Hotel will offer either a voucher for future stay (valid for 12 months) or a full refund, at the Hotel’s discretion.

• No additional compensation or consequential damages will be paid.

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14. LIABILITY

14.1 Limitation of Liability

To the maximum extent permitted by Indonesian law:

• Our liability for any loss or damage arising from your stay or use of our facilities is limited to the total amount paid by you for the booking or stay.

• We are not liable for indirect, incidental, or consequential damages (e.g., lost vacation time, disappointment, missed flights).

14.2 Guest Property

We strongly recommend using the in-room safe. We are not responsible for loss or theft of cash, jewelry, electronics, or other valuables left unattended in rooms or public areas.

14.3 Third-Party Services

We are not liable for injuries, losses, or damages arising from third-party services (e.g., water sports operators, tour companies, transportation providers) arranged by us as a convenience.

14.4 Guest Health

You are responsible for your own health and physical abilities when using our facilities (pool, gym, spa, beach). If you have medical conditions, consult your doctor before using these facilities.

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15. PHOTOGRAPHY AND RECORDING

• Guests may take personal photos/videos for private use.

• Professional or commercial photography/videography on hotel premises (including for weddings, content creation, social media influencers) requires prior written permission from hotel management.

• The Hotel reserves the right to use photos of events, weddings, and public areas for marketing purposes. If you object, please inform us in writing.

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16. MODIFICATION OF TERMS

We may modify these Terms at any time. The “Last Updated” date at the top indicates when changes were made. Material changes will be communicated via our website or email to guests with active bookings.

Your continued use of our website or services after changes constitutes your acceptance of the revised Terms.

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17. GOVERNING LAW AND DISPUTE RESOLUTION

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia.

17.2 Dispute Resolution

Any dispute arising from these Terms or your stay at Tijili Benoa shall first be attempted to be resolved amicably through negotiation.

If negotiation fails, the dispute shall be submitted to the District Court of Denpasar, Bali, Indonesia, which shall have exclusive jurisdiction.

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18. CONTACT US

For questions, concerns, or to exercise your rights under these Terms, please contact us:

📧 info.benoa@tijilihotels.com
📞 +62 361 472 8900
📱 WhatsApp: +62 811-2550-2500
📍 Tijili Benoa Hotel, Jl. Pratama No.62, Tanjung Benoa, South Kuta, Badung, Bali 80361, Indonesia

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Thank you for choosing Tijili Benoa. We wish you a pleasant, colorful, and memorable stay.